Dispatch shall be arranged by PHAMETRA Pharma- und Medica-Trading GmbH, Herne.
Time of Delivery
As a rule, the time of delivery for the items shall be 2 to 4 workdays from receipt of payment.
Items Shipped by Forwarder
Due to their size or weight, some items shall be shipped by forwarder. The forwarding agent shall agree a delivery date with you.
Information on the Time of Delivery
The exact time of delivery for your purchase order shall be displayed in the shopping cart in case of online ordering or be personally communicated to you by our staff in case of a ordering by phone. If you have indicated your e-mail address when placing the order, we shall also send you an acknowledgment in which the time of delivery is once more acknowledged to you. Via your e-mail address, we shall also provide you with other useful information in connection with your order, such as delivery and return confirmations or free-of-charge payment reminders.
In case some of the items should not be available at short notice or the promised time of delivery cannot be observed, we shall inform you by e-mail.
In case of too long waiting time, we shall automatically split the shipment, this means that you first receive the available items, whereas the delayed items follow in a separate shipment. If your e-mail address was communicated to us, we shall inform you by means of a delivery confirmation about the dispatch of your order in several parcels.
The ordered items shall be packed by us as soon as possible and handed over to our logistics partner ready for dispatch. Please note that we have no influence on delays caused by our logistics partner.
Tracking of Shipments
Based on your parcel identity number/shipment number, you can at any time get information on the current status of shipment of your parcel, if the mode of shipment does not provide for parcel tracking. Further information on tracking of shipments can be gathered from your delivery confirmation sent by e-mail or from our telephone customer support.
Information on the Right of Revocation
You are entitled to revoke this Contract within fourteen days without stating any reasons.
The revocation period shall amount to fourteen days from the date of taking possession of the last goods by you or any third party designated by you who is not a carrier.
To exercise your right of revocation, you shall notify us, i.e.
GmbH & Co. KG
Industriestr. 40, D 44628 Herne
PHONE +49 (0) 2323/1 78 6-0
FAX +49 (0) 2323/1 78 6-40
of your decision to revoke this Contract by means of an unequivocal declaration (e.g. a letter sent by mail, fax or e-mail).
You may electronically fill in and transmit the standard revocation form that is provided on our website (en.propicum.com) or send us another unequivocal declaration.
If you make use of such possibility, we shall immediately send you an acknowledgment of receipt of such revocation (e.g. by e-mail).
To comply with the revocation deadline, it is sufficient that the notification concerning the exercise of the revocation right is dispatched before expiry of the revocation period.
Consequences of Revocation
If you revoke this Contract, any and all payments we have received from you including delivery charges (except for additional costs charged in case a method of delivery other than the most favorable standard delivery offered by us was chosen) shall be restituted to you without delay, however, no later than fourteen days from receipt of the notification regarding your revocation of the Contract.
For such restitution, we shall use the same means of payment which was used by you for the original transaction, unless expressly agreed otherwise with you. In any case, no fees shall be charged to you in connection with such restitution.
We can refuse restitution until the returned goods are received by us or until you have proved to us that the goods have been returned, whichever event occurs first.
If you make use of this option, we will immediately send you (eg by e-mail) a confirmation of the receipt of such a revocation.
You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
We bear the cost of returning the goods.